Privacy Policy

1. Introduction

Mofeharega ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mofeharega.org or use our plastic mold manufacturing services.

2. Information We Collect

Personal Information: We collect information you provide directly, including:

• Name, email address, phone number
• Company name and business details
• Project specifications and requirements
• Billing and shipping addresses
• Communication preferences

Technical Information: We automatically collect:

• IP address and browser type
• Device information and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process quotes and orders for plastic molds
• Provide technical consultation and support
• Communicate about projects and services
• Improve our website and manufacturing processes
• Send relevant industry updates and promotional materials
• Comply with legal obligations and business requirements

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist with operations, logistics, and technical services
• Business Partners: Material suppliers and logistics partners for order fulfillment
• Legal Requirements: When required by law or to protect our rights and safety

5. Data Security

We implement appropriate security measures to protect your information, including:

• SSL encryption for data transmission
• Secure servers and regular security updates
• Access controls and employee training
• Regular security audits and monitoring

6. Your Rights

Under Malaysian Personal Data Protection Act 2010, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for processing
• Object to direct marketing

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website performance. You can control cookie settings through your browser preferences. Essential cookies are necessary for website functionality.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Customer data: 7 years for business records
• Website analytics: 2 years
• Marketing communications: Until you unsubscribe

9. International Transfers

Your information may be transferred to and processed in countries outside Malaysia for business operations. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: [email protected]
• Phone: +60 5 1419 97140
• Address: Lot 2847, Jalan Setia Raja, Kuching Industrial Estate, 93350 Kuching, Sarawak, Malaysia

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the revised policy.